Remote-first care

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The population is aging and there are more and more people with a chronic disease or constraints. As a result the demand for care is growing to a level that is now no longer  possible to deliver by just using traditional care provision only. Trends show that organisations now have to  actively look to develop different approaches for caring for the elderly , individuals with dementia and  common chronic diseases such as heart disease, diabetes and COPD.


Care that is being delivered to a client, where the caregiver is not physically present is called ‘remote-first care’. Care tasks like: care communication (e.g. talking, advising, asking questions, exchanging data), patient monitoring, vital signs monitoring, quality reporting and care planning can all be done remote-first with CareBuilder Real-time Care Response Centre. 

The Real-time Care Response Centre closes the gap between caregiver and care receiver with modern means of communication. Our system makes it  possible to observe patients outside a clinical setting, e.g. at home or in their room. But we recognise that video communication alone is not enough; remote care encompasses an entire care process. The power of CareBuilder lies in the combination of caregiver empowerment, modern systems and communication (video calling, smart sensors and software for self-management, but also includes   task management and questionnaires from caregivers to the care receivers).

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The Real-time Care Response Centre offers the following benefits: 


+ Real time activity 

Our dynamic environment offers instant access to what’s happening in the field. Providing accurate information to enhance the daily management and support to staff and clients.

+ Central and local responder services

Our platform enables organisations to create their own responder protocols, by region, type, location  - hourly, daily, weekly and/or by rota.  Opening up opportunities to maximise resources and reduce costs  (centrally, regionally and/ locally).

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+ 24/7 Service Platform

Organisations can easily and cost efficiently  create a greater number of targeted 24/7 care and support services (from remote first to, blended care, rest bite and ad hoc emergency back up) by using our online templates and  ecosystem.

+ Any Time Any Place

​Call Centre workers can work from any location and  be linked into regional protocols which can be delivered locally or centrally. Providing greater flexibility for delivering both planned and ad hoc services efficiently.

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+ Easy to plan, review, monitor, report and act

All services/activities are either recorded or monitored to ensure organisations can dynamically review outcomes and requirements. Then easily modify by service type and/or individual as needs dictate.

The Real-time Care Response Centre can be implemented in the following use-cases: 


General care

Care receivers can send support requests and ad-hoc alarms through their Client App. They can then be helped remote-first. They can also need support to reduce anxiety and advice on how to improve wellbeing. It’s also essential to monitor their vital signs (e.g. blood pressure, heart rate, blood saturation). This can be monitored remotely and alarms are received when the values are above or below desired. The received values are then assessed by caregivers. 

Elderly Care

Elderly can send alarms and service requests, which are then received through the Real-time Care Response Centre. The Real-time Care Response Centre is continuously monitoring data (eHealth, lifestyle) and information from autonomous sensors (e.g. activity  and fall detection) and signals caregivers when intervention is required. This increases the safety of vulnerable adults and the elderly. 



Caregivers can monitor the patterns of individuals, trace wandering and identify ad normal behaviour. Through combining the use of several techniques, eg the provision of  GPS watches, sensors and daily video medication reviews.   Our Real-time Care Response Centre offers the flexibility to manage and monitor a large range of processes remotely.



Patients receive automated instructions and exercises through the Client App. Caregivers using the Real-time Care Response Centre can assist them with these exercises and monitor the recovery progress. 


Psychological care 

The Real-time Care Response Centre facilitates interpersonal contact (telephone, video communication, email). Human contact is an important tool for the treatment and monitoring of these clients.


Remote-first care is not possible and desirable for all forms of care. There are many activities requiring the physical presence of a caregiver such as washing or giving an injection. To manage these tasks on-site, CareBuilder offers a range of tools, such as the Caregiver App, which are integrated into each person’s personal plan so all activity can be monitored. 


Video plays a large part in a remote first care and emergency back up package as it provides caregivers and professionals a way to review a situation visually online first. This ensures that time can significantly be reduced in resolving an issue, diagnosing a condition or generally supporting someone in a support situation.

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