Why CareBuilder?
CareBuilder has been made to allow organisations to make changes that enhance the ongoing safety and wellbeing of your staff and clients. CareBuilder is designed to give organisations the tools to improve everyday life and work.
CareBuilder’s care platform allows you to improve your processes, services and management across your organisation without the need for IT skills. Ensuring your organisation can easily attain current and future industry standards through a series of gateways, Meaning you can adopt and adapt your existing techniques to reduce costs and disruption.
CareBuilder has dedicated apps for care receivers, caregivers, family, support staff and managers: ensuring individuals receive access to the resources and people needed at any time and at any location.
SaaS
CareBuilder: The First Platform that Fully Integrates all Ecosystem-stakeholders and Internet Technology into One Task Based Platform
Real-time Care Response Centre
IT
Managers
Client
Caregivers
Family & Friends
Service Partners
CUSTOMER - SUPPLIER
Trigger
Delivery
Task
Gateway
Your
Data
Protocol
Device
Platform
Technology
Data
Protocol
Device
Platform
Technology
Safe
cost
effective
quality care
EPD
PDS
OTHER
SERVICE
Content
Device
IoT’s
eHealth
Communication
Think & Build > Run & Manage
+ Think:
The first step towards improvement is to think about what can be improved. CareBuilder supports the thinking process with our Think-Canvas allows you to conceptualise the improvement.
+ Build:
Build the solution that has been conceptualised in the Think phase in a matter or minutes/hours with ready-to-use technology through drag & drop templates.
+ Run:
Your organisation is ready to run the CareBuilder platform, built to your needs, across the whole organisation. The platform is created to maximise simplicity to ensure users can use their tailored solution.
Every care and safety process is supported through TMcare®. TMcare methodology is the backbone of every service that is delivered through the CareBuilder platform: from the alarm that is triggered; to the evaluation of the support given. Read more about TMcare® and how your organisation can deliver TMcare®-assisted support below.
+ Manage:
Manage the whole platform: uptime, scale and performance to get the maximum results out of your resources.
TMcare®
A complete cycle of support
CareBuilder has developed a structured methodology called TMcare® that guides the work of teams managing and providing care. TMcare® ensures that care tasks are optimally structured from beginning to end.
Trigger
Results
Match
DONE
Connect
Act
Evaluate
Record
Trigger
A tasks comes from care receivers, colleagues or smart technology are: Pro-Active, Re-Active or Pre-Active
Match
Intelligent dynamic matching protocols selects the best caregivers to take on the tasks
Connect
A caregiver takes responsibility for the task and connects & communicates with the receiver
Act
Caregivers provide services remotely or on-site, equipped with all the information they need
Record
Key data of care services are recorded, enabling live dashboards, KPI reports and audit trails
Evaluate
The quality of services, procedures and resources are assessed using detailed documentation of services
Service Delivery
The CareBuilder platform enables caregivers to work in a task oriented way. Every task that needs to be performed will be received by available qualified caregivers. The caregivers receive all the relevant information to perform the task. When the caregiver has clicked on the task that needs to be performed, they can easily:
+ Communicate with the client through video, voice and text
+ Look through their IP-camera (*with permissions)
+ Check eHealth records and start measurements
+ Check their alarm/request history
+ Plan new services
+ Check where they are (GPS) or where they are located in their home (IoT sensors)
+ Check which resources, neighbours, family members or caregivers are close to them
+ Check their lifestyle patterns (IoT sensors)
+ Push content to their tablet with instructions
+ More
Re-Active, Pro-Active & Pre-Active Tasks
Tasks originate through the following events:
Re-Active
All alarms & requests that are sent after an action / reaction
(e.g. when a care receiver presses the alarm-button on her e-Watch)
Pro-Active
All tasks that are planned to be done at a specific time
(e.g. a weekly wellbeing check-up to see how a someone is doing)
Pre-Active
All alerts that are being sent after a suspected emergency
(e.g. when no activity has been detected for a while)
From the old way, to the
new way of working
Batch
Minutes
Physical
Several standalone system
Fix planning or protocol
Depended on others
Local solution
Made from financial perspective
Alarm
Middlemanagement
Planned
Constant observation
Closed systems
Single resource
Based trust / fraude sensitive
Local/Network
Strategy from software supplier
Grow after each Implementation
Hardware from one supplier
Ask your supplier
Hard create & change planning
Hard to cancel or communicate showstoppers
Realtime
Seconds
Remote-first & wherever needed
One fully integrated system, one-app for every care process
Flexible protocol: create your own protocols with drag & drop
Independent
Any place, any time, any person
Made from operational perspective
Service
Autonomous teams
When needed (ad-hoc) & Pro-Active, Pre-Active and Re-Active
Automated through smart sensors
Open standards & communication
Team share workload
Full track & trace of every action with name of user and date
Accessible and deployable everywhere (Software as a Service)
Build your own Strategy
Scalable
Hardware from many based on industrial standards
Build it yourself with drag & drop
Notifications of any personal change
Our uber technology is searching for alternative resources
Low Total Cost of Ownership central to CareBuilder's design
Easy Installation & Configuration
+ Integrated suite of solutions
+ Plug & connect devices and assign them to users – no IT skills required
+ Hundreds of devices, services & protocol template for a quick start
+ Personalise devices, services, content and triage & escalation protocols in a drag & drop environment
Training & Change Management
+ No programming skills ever needed!
+ CareBuilder train the trainer for advanced users (management & care centre staff)
+ Intuitive apps and portals for caregivers and their clients
+ Automatically embed change in operating processes
Customisation & Scalability
+ Amazon AWS Service
+ Innovation sandbox – drag & drop care management system, open standards, API, common communication protocols
CareBuilder MDM based on Android EMM
+ Approve, install (push or via Managed Play), configure & delete apps on devices remotely / directly
+ Streamline updates (silent/push), permissions, [re]allocation of user licenses
+ Manage in-app settings remotely e.g. wipe out log-in settings and history on shared devices
Saas Ecosytem with No-risk Licensing
CareBuilder is a Care SaaS (Software as a Service) platform that connects every stakeholder in your organisation through tailor-made applications connected to the SaaS server.
Ready to use
Installation requires only an internet connection and a log-in. It can be made ready for use in minutes using CareBuilder’s extensive drag & drop content and service library.
We do the upgrading
CareBuilder clients can simply log on using an internet browser or mobile apps, to already upgraded services. Care organisations are never stuck with unsupported licenses or technologies.
Guaranteed performance
With most traditional systems, your organisation does not get a performance guarantee. CareBuilder guarantees applications will be available 99.95% of the time.
Integration - How we have deployed our rest-API
We have developed an API which can be used to integrate our client’s chosen systems to our platform so they won’t have to put in the same data in different systems.
+ Planned care – therapy programme, appointments
+ Care systems – dossier forming & care history
Safety, Compliance & Quality Standards
We are GDPR-compliant and we have put in place technical and organisational processes and procedures to safeguard against any unauthorised and unlawful processing of our client’s personal data.
Data Exchange Standards
+ Data security level is PCI DSS Level 1.
+ No physical access for customers/employees
+ Employees with access to customer data have signed confidentiality agreement
+ Work is ongoing on compliance with upcoming MedMij standard.
Data & Information Security
CareBuilder meets the requirements set out in NEN 7510 – ‘Information security in healthcare standard’.
Back-up & Recovery
Recovery and fallback procedures are documented and tested twice a year.
Business Continuity
Data availability & server uptime of 99.995%.Multiple network connections between servers / internet.
Hosting Arrangements & Standard
Hosting ISO 27001 certified. Continuous replication of data across two sites & daily back up.
