Care Management Portal

The Care Management Portal by CareBuilder gives you complete oversight of all your care processes, with real time insight into performance, workflows and alerts. Everything you need to organise care smoothly, efficiently and humanely no technical expertise required.

Designed for real world use, the portal is clear, intuitive and perfectly aligned with daily care operations. With simple drag and drop tools, you can manage protocols, users, devices, content and workflows all from one place.

One platform for all your operations

The Care Management Portal is the central hub from which you manage every process across your organisation. From triage and escalation to content management, CRM and IoT devices, everything works together in a single, coherent system.

You decide how care flows: who responds to which alert, which devices are used, what content clients see and how protocols are followed. The portal brings structure, consistency and flexibility to care coordination.

Smart matching and triage

CareBuilder uses unique matching software, inspired by Uber’s matching technology. Every alert or task is automatically linked to the right person, based on role, urgency, distance, availability, qualifications or preferences.

Thanks to advanced triage and escalation protocols, the system knows exactly who should respond and when. You can configure these protocols yourself using simple drag and drop tools, fully aligned with your organisation’s policies.

If an alert is not handled within the agreed time, it is automatically redirected to another person, team or care centre. This ensures that nothing is overlooked and every alert receives the right follow up.

The power of the CareBuilder Library

You never have to start from scratch. The Care Management Portal includes a comprehensive library with ready made triages, scenarios, business rules and content.

This library is filled with proven examples from real practice and can be applied directly within your organisation. You simply choose what you need and it works right away.

Would you rather adjust something or build from the ground up? That’s possible with CareBuilder’s built in Builder. In just a few clicks, you can create your own workflows, protocols or scenarios that perfectly fit your policies and processes.

This way, you combine speed with flexibility. You can start immediately and still adapt everything whenever needed.

Protocol Builder

With the Protocol Builder, you can create complex care and escalation rules without any IT knowledge. You define criteria such as qualifications, location, proximity and availability to build your own care logic.

You can also set automated business rules that trigger alerts, for example:

if no movement is detected for too long
when a door opens at night
or when a heart rate drops too low

This lets you decide precisely when and why alerts are triggered fully aligned with the practical reality of your care organisation.

Device Management

Through the Care Management Portal, you manage every device in your organisation:

Install, configure or remove apps remotely
Monitor battery levels, Wi-Fi strength and online status
Assign user licences and streamline updates

At a glance, you can see which devices are active and whether everything is functioning correctly.

Content Management System (CMS)

Through the built in Content Management System, you decide what clients see and can do on their care screen. You can easily create your own buttons with related content, notifications and protocols.

You can send therapy videos, instructions or entertainment directly to clients. Everything is managed from the same drag and drop environment. You can also choose ready made elements from the library and activate them instantly.

CRM

Manage all users, roles, permissions and access rights in one clear view. Instantly see who has access to which modules and make adjustments with ease.

Client data, contact details and privacy preferences are all neatly organised, providing a clear overview of each client’s care and social network.

Modules in the Care Management Portal

User Management
Content Management
Service Management
Language Management
EMM (Enterprise Mobility Management)
Care Package Management
Care Protocol Management
IoT and Scenario Management
AI Management
Telephony and Communication
SAM (Setup, Assign & Manage)

More insight, less complexity

The Care Management Portal helps you manage care with clarity and control. You work faster and smarter, with less noise and fewer obstacles, so there is more time for people and less for administration.