Hoe Topaz samen met CareBuilder
ervoor gaat zorgen dat het hele leven telt
Welcome to e-cic.co.uk
Over CareBuilder
CareBuilder is een Nederlands bedrijf, opgericht door John Vermeulen in 1999 en is uitgegroeid tot een internationaal bedrijf met vestigingen in het Verenigd Koninkrijk, Nederland, Bulgarije en Spanje. CareBuilder is aan het groeien in Europa door middel van het SaaS platform dat overal geleverd kan worden.
SaaS
PLATFORM
INTERNATIONAAL
SINDS
1999
GEMAAKT IN
EU
ZORGVERLENERS
KWETSBARE
MENSEN
NIEUWE
TECHNOLOGIE
Onze missie
We delen een gemeenschappelijke passie voor slimme nieuwe technologie die mensen dichter bij elkaar brengt en verbindt. Onze missie is om kwetsbare mensen te ondersteunen om een voller, zinvoller en onafhankelijker leven te leiden en om zorgverleners met digitale technologie te helpen efficiënter te werken en van hun beroep te genieten.
Volledig geïntegreerd ecosysteem
Het eerste platform dat stakeholders en technologie volledig integreert in één taak gericht SaaS platform.
SaaS
CareBuilder: het eerste platform dat alle belanghebbenden van het ecosysteem en internettechnologie volledig integreert in een taak gebaseerd platform
Zorgcentrale
IT
Managers
Client
Zorgverleners
Familie en vrienden
Servicepartners
CLIENT - LEVERANCIER
Trigger
Levering
Taak
Gateway
Uw
Data
Protocol
Apparaten
Platform
Technologie
Data
Protocol
Apparaten
Platform
Technologie
Veiligheid
Kostenefficiëntie
Kwaliteit
EPD
PDS
ANDER
SERVICE
Content
Apparaat
IoT’s
eHealth
Communicatie
In other platforms, only the customer can be the client. CareBuiler has a platform where the carer and management personnel can also be a client. This ensures that you’re never alone when facing any type of situation. You can always ask for assistance from the exact person/role you need. Through this way, colleagues become more independent.
Re-Actief, Pro-Actief en Pre-Actief
Taken ontstaan door de volgende gebeurtenissen:
Re-Actief
Alarmen & verzoeken die worden verzonden na een actie / reactie (bv. wanneer een iemand een alarm via de e-Watch verstuurd)
Pro-Actief
Taken die proactief gepland zijn voor een bepaald tijdstip
(bv. wekelijkse controle om te zien hoe het met een iemand gaat)
Pre-Actief
Alarmen die worden verzonden na een vermoedelijke noodsituatie (bv. als een tijd geen activiteit wordt gedetecteerd)
+ Trigger
The whole process starts with a Trigger. The Triggers come from Nourish, smart sensors and requests from the people we support. CareBuilder automatically connects the care task with the best suitable carers.
+ Match
Everyone in CIC can be used as a resource. Match tasks based on location, availability, qualification, gender and language. You can very accurately find the best resources based on these criteria. Through this way of working you can find the best suitable colleague for every task even if you have thousands of employees.
+ Connect
The way in which tasks are received and performed depends on your choice. Tasks can be accepted and taken care of through the Virtual Care Centre, the Carer Handset, through phoning and e-mail. Communication is made simple by giving everyone the ability to communicate through video and voice calls, content, messaging and task activities/notes.
+ Act
You can take care of the task centrally or at the service location. This way you can continually work together as a tea. A monitor will be placed which will give an overview of every tasks that has been and will be completed in said service. You can take care of tasks by looking at the calendar of the person we support, looking at all tasks that need to be done at a certain service and by opening your personal calendar.
+ Report
With CareBuilder you can manage everything in real-time. Instead of waiting to fix something after it went wrong, you can already automatically catch if something isn’t going as it should and immediately intervene. Through giving each carer instructions and sub-activities, we prevent errors. CareBuilder also makes use of auto-entry (e.g. no need to check if the window is closed if our door-sensor know it’s closed, the status closed is already filled in) which saves each carer lots of time so that they can focus on the most important thing: providing care.
+ Evaluate
With CareBuilder you can evaluate in real-time. In stead of manually controlling if everything is going well, you can also set up rules that check if everything goes correctly. If there’s an anomaly you will get a notification.
Make better use of capacity with CareBuilder's flexible platform:
CIC can choose the method of process/triage themselves:
+ More and diverse stakeholders can be involved to manage care capacity (e.g. informal care, family and volunteers);
+ Choice per service and personalised (the protocol can be different at night than during the day for example)
+ Take out the peak from each care process = unburdening carers;
+ Sharing capacity and knowledge: scarce higher-educated capacity is relieved by care differentiation;
+ Less stress;
+ More independence client.
Re-Active: Triage
CENTER MANAGEMENT
CENTER QUALIFICATIONS
CENTER LOCATIONS
SUPPLIERS
FAMILY, FRIENDS & CARETEAM
CAREGIVERS AT LOCATION
CLIENT
CLIENT
+ Differentiation
+ Uber-matching
+ Technology
+ Content
MOVE RESPONSIBILITY/STAKEHOLDERS
TASK
CareBuilder ensures that the task that needs to be performed is delivered directly to the right person. As a result, the task does not first have to go to the virtual care centre, which then hands the task to the right person. The task automatically moves to the best resource (or group of resources) to perform the task. If this group is unable to perform the task, the task is escalated using the escalation protocol. Each service can have its own personalised escalation protocol.
CIC uses CareBuilder's technology to make the re-active care processes easier by giving carers all the tools to perform the task in the best possible way. Manual administration is limited, so that they only have to focus on one thing: providing care. Tasks can also be handled remotely by means of (video) communication.
CareBuilder enables CIC to use more resources that can perform a task. This graph shows who you initially assign the task to. CIC can use their entire ecosystem with CareBuilder (besides carers and the care center, family members, friends and the client themselves can be included in the process to perform the task).
By “preventing” is capacity requirement minimised:
CIC can choose their method:
+ Fewer false alarms;
+ Less escalation;
+ Less Pro-Active Tasks > Less Work;
+ Less stress for caregivers;
+ Safety;
+ More client independence.
Pre-Active
Sensor Trigger
Sensor Counter
e-Health
Combined & complexe rules
Uber-matching
Visual monitoring oversight
GEACTIVEERDE TAAK
CareBuilder contains smart sensors that can be placed throughout the house to register and analyze lifestyle patterns. Smart sensors include: motion, door, kettle, refrigerator, bed and electricity sensors (depending on the client's need).
CareBuilder contains business rules, which are configured according to CIC’s preferences, to provide the best protection for each individual. A simple example of a rules is: send an alarm when no movement is detected for more than 4 hours.
With CareBuilder, CIC is able to create complex business rules. This means that rules can contain multiple sensors. An example: Send an alarm when no movement is detected in the living room, bedroom and bathrooms for more than 4 hours and when the refrigerator, front door and back door are not open.
More capacity through new working methods:
+ CIC can let go of some of the planned care and only needs to perform a task when needed (Pro-Active to Pre-Active);
+ CIC can let go of part of the planned care and only has to perform a task when the client asks for it (Pro-Active to Re-Active);
+ Handling planned care differently (no longer scheduling a fixed schedule);
+ Using technology for follow-up (remote care).
Pro-Active
TASKS
MOVE: WAY OF WORKING
MOVE: PROCESS
MOVE: TECHNOLOGY
Uber-matching
Batch
Kanban
INTERNAL
EXTERNAL (UBER-MATCHING)
Pro-Active
Pro-Active
Fixed plan
Re-Active
Pre-active
Flexible
AT LOCATION > REMOTE-FIRST CARE
Met CareBuilder kunnen honderden taken gepland worden met een klik door middel van onze service packages. Een service package is een pakket services die aan een cliënt of zorgverlener worden toegevoegd. Hierdoor hoeven individuele taken niet gepland te worden.
Besparingen ontstaan echter wanneer taken niet meer gepland worden, maar pas worden uitgevoerd wanneer hier vraag naar is. In plaats van het welzijn van een cliënt meerdere keren per dag te controleren, kan dit ook gedaan worden wanneer de cliënt hier behoefte aan heeft (doordat ze op een knop drukken of door een lezing van de slimme sensoren). Hierdoor krijgt de cliënt meer zelfstandigheid en kunnen zorgverleners meer taken uitvoeren.
Geplande taken hoeven geen specifieke verantwoordelijke zorgverleners te hebben. Het CareBuilder platform gaat automatisch naar verantwoordelijke zorgverleners zoeken wanneer een bepaalde geplande taak uitgevoerd moet worden (zoals het geven van medicijnen).