CareBuilder has worked with highly innovative providers of residential and care services to offer prize-winning Smart Home solutions to people with disabilities. A modern standard for accessible home has been developed by combining smart technology, modern construction and engagement with people who live with a disability to design and produce beautiful, easy to use homes. This allows residents to live as independently as possible: always safe, connected and supported.
All smart home devices have been designed so that tenants can manage them either by using controls adapted to their needs close to the smart devices; or from the touchscreen-enabled CareBuilder Client Portal, personalised to meet the individual’s requirements.
The CareBuilder platform additionally allows caregivers to offer remote support when needed. Caregivers can remotely manage a resident’s smart home devices from CareBuilder’s Care Centre portal or from the Caregiver App on their mobile phones.
John lives alone in one of the smart homes offered by a residential and care service provider. John has physical and mental disabilities that severely affect his coordination and mean that things like getting up from bed require a strenuous effort. Following an exciting day out, John is feeling quite agitated and cannot sleep. John wants to talk to a caregiver to share his experiences earlier that day. As it can be difficult for John to sit up and rich his touchscreen tablet to video-call a caregiver, John has been provided with a large touchpad above his bed, linked to his home IoT. John hits the pad to ask that a caregiver come online.
CareBuilder’s real-time triage engine matches John’s request with appropriate caregivers – this could be a family member or a nurse, depending on the situation, the organisations’ policies and factors such as availability and location of appropriately qualified resources. As it is late at night, John’s request is initially sent to the care organisation’s local night nurse. When the night nurse fails to pick up the request within a set time, it is automatically escalated to the night nurse at the organisation’s central desk.
Care tasks in CareBuilder are ‘broadcasted’ to appropriate caregivers along with relevant information concerning the nature of the situation and related task, instructions, customer location and contact details. CareBuilder offers a number of communication options to ensure connectivity: phone call, email, social media such as WhatApp, SMS or push messages within the CareBuilder Apps. In this case a night nurse receives the request from John’s touchpad. Via the Caregiver Portal, the nurse accepts the request – automatically letting her colleagues know she has picked up this care task.
The CareBuilder app includes many features designed to support caregivers when performing a task. In this case, the nurse uses the Caregiver Portal to initiate video-call with John. A few moments after hitting the pad, the John’s tablet lights up and the nurse asks him how he is. He asks the nurse to switch on the lights, which she does from the CareBuilder portal. They chat over a few minutes about his experiences that day. He then asks her to raise his bed so he can get up and make a trip to the bathroom. The night nurse remotely raises John’s bed from the CareBuilder portal. As John steps into the bathroom, the lights go on automatically. After returning to bed, the nurse lowers the bed again. Following a short chat, John is ready to go to sleep, and the nurse remotely switches off his bedroom lights. Any smart home device or application can be integrated into the CareBuilder platform and managed in a similar manner.
If an alarm is raised by a patient or by a safety or health monitoring device, CareBuilder automatically records the follow up actions taken by caregivers, including video calls or other communication, response times and any additional notes taken by the caregiver. In this example, the nurse updates the task status to ‘done’ and closes off the task. This real-time information is continuously ‘broadcasted’ and used by care staff and by management to manage productivity, response times and quality of care. Additionally, this information is transferred to the organisation’s systems for managing declarations to insurers and staff payroll.
Over time, the organisation may decide to alter devices, services and care protocols for any number of reasosn, e.g.: when John’s brother comes to stay with him over weekends or vacations, the senior nurse alters the triage and escalation protocol for night support. On these days, when John hits the touchpad above his bed, CareBuilder’s triage engine sends the request first to his brother. CareBuilder offers an intuitive drag-and-drop environment for caregivers and operating managers, which enables them to set up service triggers, triage and escalation protocols, without programming skills or IT support. CareBuilder automatically embeds the changes in the organisation’s way of working – ensuring compliance with protocols at all times. Protocols can be customised to meet the needs of specific locations, groups of patients, smart devices, days of the week or even individual patients. This is a powerful tool for innovation and continuous improvement.