The care needs of the elderly and of patients with chronic conditions often go beyond qualified nursing and medical care. Loneliness is an increasingly important issue for people as they age or their condition exacerbates. Fighting loneliness requires a systematic and multi-faceted approach. Additionally people’s well-being benefits greatly from easy access to personal well-being services, entertainment, regular physical and social activity and communication with friends. This in turn requires that family, friends, local volunteer organisations and local service providers are actively engaged and connected to the elderly and to patients with chronic conditions, helping them give purpose to their lives and live as independently as possible: always safe, connected and supported. CareBuilder helps organisations deliver lifestyle services and entertainment and to combat loneliness and physical inactivity, by leveraging the community around care customers beyond the health professional and by integrating lifestyle monitoring devices on the platform.
Paul (74) is diabetic and lives alone. Although he is suffering from the beginnings of dementia, he still lives with a great degree of independence. His family is nevertheless concerned that Paul remains physically active and wants to make sure he is always contactable, wherever he may be. Paul has been given a CareBuilder smart watch, to help monitor his activity levels and to ensure he can make and receive a call in case of emergency. Additionally, Paul’s home has been equipped with motion sensors that help his family keep track of his movements in the house – so they know he is up and around! One day Paul goes out for one of his regular walks and does not return home at the regular time. A alert is generated by the CareBuilder service engine, requiring that someone check up on Paul.
CareBuilder’s real-time triage engine matches the alert to Paul’s children: although they are far away, they are able to call Paul via his smart watch. There is no need at this stage to alert care professionals. CareBuilder matches all requests for assistance with appropriate service provides and caregivers – this could be the local taxi company, the local bakery, a family member or a nurse, depending on the situation, the organisations’ policies and factors such as availability and location of appropriately qualified resources.
As with all service requests and alerts in CareBuilder, the alert is sent along with relevant information concerning the nature of the situation and related task, instructions, customer location and contact details. CareBuilder offers a number of communication options to ensure connectivity: phone call, email, social media such as WhatApp, SMS or push messages within the CareBuilder Apps. Paul’s eldest son receives the request via the CareBuilder portal and accepts the request – automatically letting his siblings know that the request has been picked up.
At the press of one button on the CareBuilder App, Paul’s son initiates a GSM call to Paul’s smart watch. Paul is fine but had not seen the time go by. He tells his son he will go back home now and they agree to chat again later that evening.
If an alarm is raised by a patient or by a safety or health monitoring device, CareBuilder automatically records the follow up actions taken by caregivers, including video calls or other communication, response times and any additional notes taken by the caregiver. In this example, Paul’s son updates the task status to ‘done’ via the CareBuilder portal on his device, and closes off the task. This real-time information is used by care staff, management or family members to check up on the status of tasks, manage productivity, response times and quality of services. Additionally, the information can be transferred to the organisation’s systems for managing payments to service providers, declarations to insurers and staff payroll.
Over time, the organisation may decide to alter devices, services and care protocols for any number of reasons, e.g.: with the exacerbation of Paul’s dementia, the family decides they always want to know when Paul leaves the front door. In a few simple steps within CareBuilder’s drag & drop management system, the new alert service and associated triage and escalation protocol is added to the system. CareBuilder automatically embeds the changes in the existing processes – ensuring compliance with protocols at all times. Protocols can be customised to meet the needs of specific locations, groups of patients, smart devices, days of the week or even individual patients. This is a powerful tool for innovation, continuous improvement and individualisation of care.