Ensuring care is always delivered with the same consistent quality and in line with your organisation’s operating policies is crucial. Working shifts, staff absence and staff attrition mean frequent handovers, temporary replacements and new joiners. This is often complicated by the fact that organisations have staff working across multiple locations and some staff work part-time or on flexible contracts. The increasing use of safety, smart home and health monitoring devices adds further to the complexity. And whilst involving clients and their families and offering customised care is highly desirable, this too adds to the challenge: how do you ensure your organisation works systematically methodically?
Any device or intelligent signal-processing system can be managed within the CareBuilder platform to trigger care alerts and requests. Many of the industry-leading safety, smart home, health monitoring and communication devices are already integrated in the platform. Additionally, caregivers and their clients can generate alerts and requests from the CareBuilder apps and portals on their own smartphones and tablets. Care tasks are generated real-time within the platform and enriched with appropriate task-related information such as the nature of the alert or request, urgency, location or the need for certain qualified staff.
CareBuilder matches care tasks to appropriate caregivers real-time. CareBuilder’s triage & escalation protocol engine helps you easily implement your organisations’ policies and factors such as availability, location or type of resource. When clients or their families are able to take an active role in performing certain tasks, e.g. in the evenings or on weekends, triage and escalation protocols within the platform ensure they are involved, without .
Care tasks are ‘broadcasted’ to appropriate caregivers along with relevant information concerning the nature of the situation and related task, instructions, customer location and contact details. CareBuilder offers a number of communication options to ensure connectivity: phone call, email, social media such as WhatApp, SMS and push messages within the CareBuilder Apps. Caregivers receive requests on the CareBuilder smartphone app or browser portal, which they use to accept tasks – automatically letting colleagues and management know they have responded to an alert or care request.
The CareBuilder app includes many features designed to support caregivers when performing a care task. Caregivers use the CareBuilder app and browser-based portal to video-call clients and colleagues, enabling many tasks to be performed remotely – from assessing a situation and giving advice to four eyes controls of medicine intake and delivering online instructions. Caregivers use the app to open electronic door locks, automatically register time spent on tasks, and record important information for dossier-forming.
Caregivers use the CareBuilder app to report task status and other relevant information. This real-time information is continuously synchronised and used by care staff and by management to manage backlog and resources, productivity, response times and quality of care. Additionally, this information is transferred to the organisation’s systems for managing declarations to insurers or local authorities, charging to customers, and staff payroll. Caregivers never need to enter the same information twice in different systems!
Over time, caregivers may decide to alter the measurement ranges that should trigger requests for support or alarms. Or they may wish to adjust the combinations of measurements taken by different devices or at different moments that should trigger specific alerts. Or they might want to alter triage and escalation protocols – e.g. to reflect exacerbation or remission, changing involvement of family in care activities, or to improve response times or increase efficiency in the organisation. CareBuilder offers an intuitive drag-and-drop environment for caregivers and operating managers, which enables them to change measurement triggers, triage and escalation protocols. CareBuilder automatically embeds the changes in the organisation’s way of working – ensuring compliance with new protocols at all times. Protocols can be customised to meet the needs of specific locations, groups of patients, smart devices, days of the week or even individual patients. CareBuilder’s Care Management is a powerful tool for innovation and for personalisation of care.