Solutions for better care, enhanced safety and independent living.

CareBuilder Care Management System

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Platform for continuous improvement & personalisation of care

CareBuilder’s Care Management System is an intuitive, drag & drop environment for senior care staff, operating and innovation managers.

  • Manage devices
  • Manage services
  • Manage users & user groups
  • Manage content for caregivers and for care customers
  • Manage triage, escalation & response protocols
  • Personalise devices, services, content and protocols

Manage Devices

Devices already integrated into the CareBuilder platform cover a wide range of care needs, communication protocols and applications:

  • Safety devices such as fire and smoke detectors, intercom, electronic door locks
  • Smart home devices such as climate control, hight-adaptable kitchen tops and furniture, automated or remote-controlled lighting, blinds and doors
  • Care devices such care phones, pull-cords, pendants, GSM alarms, bed sensors, motion, fall and epilepsy detection devices , moisture detectors and wander dection for patients with dementia
  • e-Health monitoring devices  e.g. heart rate monitor and measurement devices for blood pressure, glucose, temperature, etc.
  • Communication devices such as smartphones, tablets, PCs, smart watches
  • NFC tags – used by caregivers in combination with their Caregiver App  and smartphone for e.g. logging in/out, checking in on arrival at patient’s location, or for signing off tasks on completion

Manage Services

Services in CareBuilder are defined as response packages or tasks, which may be performed by a system (e.g. automatically initiating the heartrate monitor following the detection of a fall) or by a caregiver (e.g. responding to an alert). In CareBuilder, services may be triggered in any number of ways, e.g.:

  • A patient or caregiver pressing on a button for help, opening the front door in the middle of the night, setting off a motion detector, requesting a cup of water, failing to take her medication on time or not logging in on time for work
  • A trigger from a safety device such as a fire / smoke detector or the door bell
  • A reading from an e-Health or another care device, falling within a predefined range
  • A combination of readings from e-Health or other care devices – e.g. an alarm triggered by a fall detector followed by a high heartrate
  • Information from an intelligent e-Health system capable of processing and interpreting data from e-Health devices
  • A low battery or an off-line reading from an IoT device
  • Services may be scheduled by caregivers, their clients or by authorised family and friends – e.g. medication reminders, online physiotherapy sessions, glucose measurement reminders, video consults or help with changing a wound dressing.

Manage triage, escalation & response protocols

In CareBuilder, triage protocols define who will be asked to respond to a service request – a person or group. Escalation protocols define how long the system will wait for a response from the caregiver(s) initially contacted before escalating the alert or task. Escalation protocols further define which other support persons the request will be forwarded to and in which order. Care managers using CareBuilder’s CMS have enormous flexibility to define triage & escalation protocols that can be specific to one patient or a group of patients, to one or more locations, or to a time of day or certain days of the week – e.g. to reflect staffing levels or the presence of family at different moments. Because changing triage & escalation protocols within CareBuilder’s drag & drop CMS is so easy, care managers use it to adapt quickly to changing circumstances or to new insights.

Manage Content (CMS)

Care managers use CareBuilder’s Content Management System to enable and push content for caregivers and their customers. This can be personalised content relevant to a single customer or content packages for a group such as diabetes patients, patients in rehabilitation following a hospital admission, or the residents in a care home, e.g.:

  • Training materials, procedural policy updates, task-related instructions pushed to caregivers
  • Push content for care clients including therapy videos, procedure instructions, medication guides
  • Entertainment & online content e.g. links to Internet sites, YouTube channels, films, online radio channels
  • Shared content e.g. family foto’s and videos, emails or other documents

As with all other modules within the CareBuilder Care Management System, the CMS is an intuitive, drag-and-drop environment, which requires no IT skills to operate. Senior care and operating staff are using the CMS at care organisations e.g. to support rehabilitation therapy, digital and social inclusion programmes and care at home for people with chronic conditions.

Manage Users & Groups (CRM for care in the digital age)

  • User & account data – e.g. name, ID, address, gender, preferred language, contact details, photo, bank account
  • User role(s) – e.g. customer, family, contacts manager, responsible carer, visitor, support, caregiver
  • Customer content & service package authorisations – e.g. therapy, wellbeing, housing, internet access
  • User contact details – telephone & UMO/alarm numbers & codes, email addresses, family contact details, social accounts
  • Customer documents
  • Customer social & care ecosystem – full address book & relationship mapping , authorisations w.r.t. agenda & personal data
  • Customer IoT devices – single-customer and organisation-wide view of devices deployed; remote management of device-related services & differentiated triage & response protocols
  • Customer preferences – user interface, contact, text-to-speech and camera settings; authorisations for support staff
  • Customer monitoring & privacy settings
  • Customisable tabs & forms
  • SEPA direct debit authorisations & payments
Manage complexity with low Total Cost of Ownership – from safety to e-Health.