Solutions for better care,
enhanced safety and independent living.

CareBuilder Care Management System

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Platform for continuous improvement & personalisation of care

CareBuilder’s Care Management System is an intuitive, drag & drop environment for operating and innovation managers.


Devices already integrated into the CareBuilder platform cover a wide range of care needs, communication protocols and applications:

  • Safety devices such as fire and smoke detectors, intercom, electronic door locks
  • Smart home devices such as climate control, hight-adaptable kitchen tops and furniture, automated or remote-controlled lighting, blinds and doors
  • Care devices such care phones, pull-cords, pendants, GSM alarms, bed sensors, motion, fall and epilepsy detection devices , moisture detectors and wander dection for patients with dementia
  • e-Health monitoring devices  e.g. heart rate monitor and measurement devices for blood pressure, glucose, temperature, etc.
  • Communication devices such as smartphones, tablets, PCs, smart watches
  • NFC tags – used by caregivers in combination with their Caregiver App  and smartphone for e.g. logging in/out, checking in on arrival at patient’s location, or for signing off tasks on completion


Services in CareBuilder are defined as response packages or tasks, which may be performed by a system (e.g. automatically initiating the heartrate monitor following the detection of a fall) or by a caregiver (e.g. responding to an alert). In CareBuilder, services may be triggered in any number of ways, e.g.:

  • A patient or caregiver pressing on a button for help, opening the front door in the middle of the night, setting off a motion detector, requesting a cup of water, failing to take her medication on time or not logging in on time for work
  • A trigger from a safety device such as a fire / smoke detector or the door bell
  • A reading from an e-Health or another care device, falling within a predefined range
  • A combination of readings from e-Health or other care devices – e.g. an alarm triggered by a fall detector followed by a high heartrate
  • Information from an intelligent e-Health system capable of processing and interpreting data from e-Health devices
  • A low battery or an off-line reading from an IoT device
  • Services may be scheduled by caregivers, their clients or by authorised family and friends – e.g. medication reminders, online physiotherapy sessions, glucose measurement reminders, video consults or help with changing a wound dressing.

Triage & escalation protocols

In CareBuilder, triage protocols define who will be asked to respond to a service request. Escalation protocols define how long will the system wait for a response from the caregiver initially contacted before forwarding the service request to other caregivers. Escalation protocols further define which other caregivers the request will be forwarded to. Care managers using CareBuilder’s CMS have enormous flexibility to define triage & escalation protocols that can be specific to one patient or a group of patients, to one or more locations, or to a time of day or certain days of the week (e.g. to reflect staffing levels or the presence of family at certain moments). Because changing triage & escalation protocols within CareBuilder’s drag & drop CMS is so easy, care managers use it to adapt quickly to changing circumstances or to new insights.


Care managers use CareBuilder’s CMS to enable and push content for caregivers and their customers, e.g.

  • Training materials, procedural policy updates, task-related instructions pushed to caregivers
  • Push content for care clients including scheduled therapy videos, procedure instructions, medication guides
  • Online content e.g. links to Internet sites, YouTube channels or specific films, online radio channels
  • Shared content e.g. family foto’s and videos, emails or other documents


Care managers use CareBuilder’s CMS to manage authorisations for staff and their customers as well as to manage devices and in-app settings, e.g.:

  • Authorise staff to open electronic door locks at specific locations
  • Authorise family members to access or manage patient data
  • Manage staff qualifications and other personal data (which may be used in triage protocols)
  • Authorise staff to perform certain tasks e.g. activate and assign e-Health devices, NFC tags or Android / Linux tablets for patients
  • Set log-in/out policies for caregiver smartphones and the Caregiver App
  • Manage caregiver devices and in-app settings – read more about CareBuilder’s Mobile Device Management Solution