Smart Devices, Response Centre 

and Applications

CareBuilder technology empowers teams to deliver superior care, remotely and in person:


Real-time Care Response Centre

Caregiver App

Caregiver App

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Client App

Lifestyle Monitoring 

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Qardio Arm Pression

Care Management Portal


Real-time Care Response Centre


Deliver remote-first support and get a continuous visual overview of every caregiver and care receiver. View the person’s planned care with all related information, including the history, documents, assigned devices and social ecosystem.

Precision management of individual care

+ Provide remote-first support to clients and caregivers (video, voice, email and text)


+ Open the client’s camera automatically after an emergency

+ Control smart devices remotely & push content
(instructions, physiotherapy videos etc.)

+ (Re)schedule appointments and schedule tasks

+ Locate care receivers, caregivers and other resources

Plan, review and report

+ Use a real-time dashboard with incoming alerts & requests and planned care tasks

+ Assign alarms & tasks to the nearest available resource – automatic notification and escalation if no response

+ Review recorded emergency response video and voice calls (authorised staff)

+ Generate real-time custom reports & charts

Manage quality and productivity

+ View activity reports and manage productivity, response times, and quality of service

+ Find colleagues on duty, available & logged in on any given location with specific roles

+ Push content to field staff e.g. task-related instructions, training materials, policies

+ (Re)assign staff to another location to ensure appropriate coverage


Caregiver App

Caregivers receive alerts or requests from a full range of devices such as the Client App, motion detectors or bedside and e-Health devices. Removes manual administration so that caregivers can focus on one thing: delivering care.

Communicate and manage work

+ Video call care-receivers & colleagues

+ Initiate automatic video calls

+ Find available colleagues

Deal efficiently with alerts & requests

+ Update alerts & requests

+ Manage agenda

+ Plan & check care tasks

+ View instruction manuals and videos

View patient reports

Maintain access to colleagues and


+ View exact location of colleagues and care receivers (floor, department or building)

+ Open door locks

+ Manage authorizations and devices

Ensure safety and security

+ Log in / out with simple & secure login protocols (two-step verification)

+ Assign Caregiver Apps and Client Portals with QR-codes

+ Register time spent on care tasks automatically

+ Record video calls for audit & compliance

Monitor battery & on/offline status of care-receivers’ devices

Remotely manage smart home devices

Family App

The app enables family and friends to be actively involved in a client’s well-being, especially in the case of elderly people and patients with chronic conditions. Their involvement benefits your clients, your caregivers and managers. 

Stay in contact

+ Family members stay in contact with loved ones via video and voice calls & text

+ Family can provide extra support with therapy,  procedures or unexpected issues

+ Extra check on medication intake and other recurring needs

Stay Informed and Involved

+ Family members check alerts, requests and planned activities to stay informed and provide support

+ Family can review real-time activity reports of patient’s activities throughout the day

Client App

You can tailor the Client App precisely to the care receivers’ needs and desires, to make the technology easy to use. Care receivers communicate with caregivers, family and friends through a personalized touchscreen home hub. If needed, they can also keep track of tasks they themselves are in control of.


Help is one click away

+ ‘Help’ button gives immediate access to help

Help request can be for specific situations (i.e. help with cleaning)

+ Help request can be from specific caregivers (i.e. physiotherapist when performing an exercise)

Communication is fast and easy

+ Following a request for help, authorised caregivers may initiate a video or voice call, without additional consent from the patient

+ Users can place and accept video, VOIP and voice calls

+ Users can send text/video emails and access social media

Care & entertainment content

+ Clients view internet content & play games with family & friends

+ Clients view family photos and videos

+ Send clients reminders, e.g. procedure instructions, medication guides, etc.


Lifestyle Monitoring

Care organisations can use CareBuilder’s lifestyle monitoring package to unobtrusively, remotely check on their clients' wellbeing. This allows clients to live independently, while always safe, connected and supported.

CareBuilder’s unobtrusive lifestyle monitoring package includes multiple sensors that are installed in the client's home. These sensors track lifestyle patterns and identify relevant abnormalities (e.g. when a client hasn’t moved in 4 hours during the day, or when the client has gone outside at night). 

All lifestyle monitoring devices connect directly to the Care SaaS server via WiFi ensuring low TCO (Total cost of ownership).

Motion Sensor

Door Sensor

Sensor Mat Premium Class

Extra Lifestyle Devices: bed sensor, flood sensor, IP Camera, energy sensor
Download our device list here for the full range of supported devices

Care SmartWatch

The Smartwatch App integrates smartwatch functionalities such as fall detection and heart rate monitoring with CareBuilder’s alert response and communications features. Wearers stay safe and connected.

Android Wear Watch (Huawei, TicWatch)

Benefits for wearers:

+ Send alerts with one push of a button

+ Get automated alerts in of abnormal heart rates

+ Get automatic low battery alerts

Make and receive voice calls

OPPO Watch

Benefits for caregivers:

+ Initiate a GSM voice call with the wearer (SIM-card)

+ Locate the wearer on a map

+ Benefit from the features of a smartwatch e.g. activity tracking, heart rate monitoring

IoT Carewatch

The IoT Carewatch is a wearable personal alarm, service and activity device. Connected directly to the Wi-Fi network. Designed for anyone who needs an extra level of 24/7 support at the touch of a button.

When the button is pressed, an alarm will be sent out according to a predefined protocol. When the alarm or request for service has been received by our platform, the IoT-Watch will show a green light, giving the client the reassurance that help is underway.

The IoT watch offers many benefits:

+ Send alerts with one push of a button

+ Get automated alerts in case of falling 

+ Get automatic low battery alerts


+ Connects directly to the Wi-Fi network with a fallback protocol

IoT Add-on

The IoT Add-on can be placed on any device to make it IoT. The IoT Add-on connects directly to the WiFi and is frequently used in connection with a pull cord or big alarm button. Once the pull cord has been pulled, an alert will be sent to the right caregiver. The IoT Add-on can be placed on multiple devices to receive alerts from these devices.


CareBuilder offers an intelligent and user-friendly eHealth solution. Remotely measure blood pressure, heart-rate oxygen saturation and temperature. Set parameters to receive alerts whenhe blood pressure is too high. Carers will then receive an alert and can follow-up.

eHealth devices are automatically connected to the client’s Client App. Clients don’t have to pair the devices each time they use them. The Client App displays easy-to-follow instructions that enable any client to use the devices easily, while help is always one press of a button away.

This saves considerable costs and time for hospitals and home care institutions.
All measurements are recorded and reported and can be reviewed with the Real-time Care Response Centre.

Qardioarm Blood Pressure & Heart Rate Monitor

Jumper Oximeter

Care Management Portal

CMS (Content Management System)

Manage all buttons and content seen by care receivers. Make your own buttons with their own content and response protocol. Choose preferred CMS items in our library with a simple drag & drop. 

+ Alarm & Request buttons

+ Push content to clients, e.g. therapy videos, procedure instructions, medication guides

+ Entertainment & online content, e.g. links to Internet sites, YouTube, films, online radio

CRM (Customer relationship management)

Manage all users, including  function, rights and permissions.

+ User & account data

+ User role (permissions and access)

+ Customer content & service package authorisations

+ User contact details

+ Customer documents, social & care ecosystem

+ Customer WiFi devices, monitoring & privacy settings

Device Management

Manage all devices and device settings. Decide which applications and settings run on which device.

+ Approve, install, configure & delete apps on devices remotely and directly

+ Streamline updates, permissions, (re)allocate of user licenses

+ Manage in-app settings remotely

+ Check which devices are online

+ Check the battery level and WiFi strenght

Protocol & Business Rule Builder

Protocol Builder


CareBuilder's matching algorithm can include suppliers that are outside of your organisation such as family, friends and neighbours. This enables you to reduce the workload of your caregivers by allocating non-critical care tasks to others.

+ Ensures the perfect match between caregiver and care receiver 

+ Every request and alarm can have their own protocol.​


+ These matching algorithms can be defined using simple drag & drop components:  no programming is required! 

+ Build custom protocols based on criteria such as qualification, preference, location, proximity and availability.


Manage all content, services, users and devices registered on your CareBuilder platform. 

Build your own protocols and business rules to ensure that your customers are always supported and safe.

Business Rule Builder


Create business rules based on the needs of your customers. Business rules ensure that you only receive an alarm once somethings happens when it shouldn't, or something doesn't happen when it should. 

+ Receive alarms when no motion has been detected for a period of time

+ Receive alarms once the door has been opened at night


+ Receive alarms when the heart-rate of the customer is too low

+ Create your own rules based on your needs


Two Month Trial

The proof is in the pudding; experience how CareBuilder will bring your care business to a new level. With a 2 month trial period and a minimum of investment, CareBuilder builds your own use case.

Download full device list
HQ The Netherlands

Delflandlaan 1

1062 EA Amsterdam
The Netherlands
T +31 (0)20 669 00 07

CareBuilder UK Ltd.
1 Ropemaker Street
London, EC2Y 9HT
United Kingdom
T +44 20 3519 7717