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Virtual Care Centre

While the CB Carer Phone is primarily designed for on-site work, the CareBuilder Virtual Care Centre serves as the central platform for supporting clients remotely. Everything needed to respond safely, personally and efficiently to alerts, tasks or care requests is brought together in one clear and comprehensive system. Even when you are not physically present, you can still deliver the right care at the right time.

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From scheduled care tasks to urgent alarms, and from video calls to smart device control, the Virtual Care Centre provides complete oversight and support. This ensures you remain in control of every care situation, wherever you are.

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Everything Within Reach

Through an intuitive web interface, caregivers can manage all aspects of care. You receive real-time alerts, see scheduled tasks, and switch instantly between communication, follow-up, and reporting. Each signal is linked to the client’s care profile and follows a predefined protocol, so you always know what needs to be done and how to act.​

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The Virtual Care Centre supports, among other things:

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  • Alarm and task management;

  • Video calls, voice calls and email;

  • Camera surveillance and acoustic monitoring;

  • Access to client records, handovers and protocols;

  • Care planning;

  • Sharing instructional videos and information with clients or colleagues;

  • Audio recordings and automatic reporting;

  • Task allocation based on availability and location.

Remote Support

Care professionals can act quickly through the Virtual Care Centre. You can accept, schedule or reschedule tasks, share content or control smart devices in clients’ homes remotely. In emergencies, the client’s camera can be activated automatically, and direct contact is established via video.
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As a result, clients experience greater safety and independence, even outside scheduled care moments. For many users, the Virtual Care Centre soon feels familiar enough to serve as their first point of contact.

Smart Detection with AI Audio and Real-Time Listening

The Virtual Care Centre includes advanced AI-based acoustic monitoring. The system listens to sounds in the care environment in real time. When the sound level exceeds a set threshold or when the AI detects something unusual, such as coughing, crying, shouting or snoring, an immediate notification appears in the cockpit. You can listen live, assess whether action is needed and start a follow-up if required.
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All detected sounds are automatically tagged with AI labels, allowing you to see instantly what is likely happening. This provides added safety, especially when clients cannot ask for help themselves or when remote observation is needed. Sounds can also be recorded automatically and linked to the client’s record or a specific care action.

Flexible and Scalable

The Virtual Care Centre is fully web-based and accessible from any location using a laptop or tablet. You have real-time insight into schedules, tasks and user statuses across all sites. Logged-in and available colleagues are displayed instantly, including their role and location, allowing you to respond quickly, reassign work or deploy extra support when needed.

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The Virtual Care Centre enables you to:

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  • Assign tasks and alerts to the nearest qualified staff member;

  • Locate and reassign care professionals by site;

  • Push content such as instructions, videos or protocols;

  • Generate service, KPI and activity reports automatically;

  • Monitor response times, productivity and quality of care.

What Does the Virtual Care Centre Offer?

  • Real-time dashboard with alerts, requests and scheduled care;

  • Automatic video conferencing and SIP telephony, both local and external;

  • Track locations via Google Maps;

  • Record video footage and calls for reporting;

  • Control and monitor home automation and eHealth devices remotely;

  • Full access to client and staff calendars;

  • Push content such as training, policies or instructions to staff;

  • View the complete protocol history of each task;

  • Remote desktop, notes, records and document management;

  • Reschedule appointments and tasks using drag-and-drop;

  • Find and manage colleagues by shift and location;

  • Email inbox and outbox linked to client communication;

  • Reports from IP cameras, calls and service activities;

  • Real-time AI audio analysis and sound monitoring with labelled events;

  • Instant live listening of acoustic alerts.
     

More Oversight, Less Pressure

Bring calm, clarity and confidence to remote care.
With every interaction secure, responsive and human, professionals stay in control while clients feel supported wherever they are.

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