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CB CarerPhone

The CareBuilder CB Carer Phone is designed for professionals working with clients every day. Our app is not an extra layer or burden, but an extension of daily work. One app gives you access to notifications, tasks, communication, instructions and protocols, preventing confusion and duplication while giving the right information at the right time.
 

The app is built for on-site care. You immediately see what needs to be done, where it takes place and how to perform the task. Whether it concerns planned care activities or unexpected alerts, you always work with clear instructions tailored to the situation and the client’s care profile. You are never on your own.

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One App for Every Situation

The CB Carer Phone is linked to smart triage in the background. This ensures that every alert, whether from a client, smart sensor, home automation system or monitoring rule, is automatically directed to the right staff member. It takes into account your role, location, availability, qualifications and preferences.
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The app only displays tasks and alerts that are directly relevant to you. No unnecessary information, but clear and actionable signals you can respond to right away. You can support remote care if needed, yet the app is primarily designed for on-site staff who want to know exactly what to do and how to do it most effectively.

In practice, this Means:

When an alert comes in, only the authorised and available staff member receives a notification. The CB Carer Phone automatically opens the correct screen, showing where to go, what is happening and which actions are required. For each task, you receive clear instructions and protocols, including any supporting videos or manuals. Nearby colleagues are also visible, so you know who you can call on for help.
 

For urgent alerts, the app automatically starts a video call if needed. During execution, the system records the time you spend automatically. If you cannot complete the task yourself, you can easily return or forward it to a colleague. This keeps the workload manageable and ensures quality remains consistent.
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The CB Carer Phone works together with the Virtual Care Centre, which provides 24/7 remote support. At the same time, as a care professional on-site, you always stay in control. You know what needs to be done and have all the tools to act immediately.

What Does the CB Carer Phone Offer?

  • Only alerts matching your role, location and clients;

  • Real-time overview of tasks, alerts and care activities;

  • Clear guidance on what to do, where, when and how;

  • Full instructions per task, including protocols and videos;

  • Automatic video start for urgent alerts;

  • Find available colleagues on-site or nearby;

  • Make (video) calls with clients or colleagues;

  • View handovers, client information and reports;

  • See colleagues’ and clients’ locations live;

  • Plan, accept and track care tasks in real time;

  • Easily return or transfer tasks;

  • Automatic time registration for every action;

  • Record video calls for accountability and compliance;

  • Manage smart devices and alarms directly via the app;

  • Easy setup using a QR code;

  • Supports speech-to-text and NFC functions;

  • Complete overview of agenda, notes and user status in one view.

More Control, Less Pressure

The CB Carer Phone is built for real-world care. It helps you act quickly and effectively, brings calm to your workflow and provides clear oversight. You work independently, yet never alone: everything you need is available at the right moment and fully aligned with your working day. This makes care more efficient, more personal and more human.

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