Ensuring care is always delivered with the same consistent quality and in line with your organisation’s operating policies is crucial. Working shifts, staff absence and staff attrition mean frequent handovers, temporary replacements and new joiners. This is often complicated by the fact that organisations have staff working across multiple locations and some staff work part-time or on flexible contracts. The increasing use of safety, smart home and health monitoring devices adds further to the complexity.
This is why we have created TMcare and embedded it in the way that CareBuilder works/helps organisations manage all alarms and support requests.
A Trigger is the sign that a care receiver needs support.
Any open standards device or intelligent signal-processing system can be managed within the CareBuilder platform to trigger care alerts and requests.
The trigger that is sent out will be Matched with the right caregiver.
CareBuilder’s triage & escalation protocol engine helps you easily implement your organisations’ policies and factors such as availability, location or type of resource.
With CareBuilder, ALL alarms, support requests and tasks can be managed via the Caregiver App or the Alert Response Centre, regardless of the device that generated them.
This helps care organisations manage all point solutions for technology-enabled care from just one place, and integrate these solutions in their care processes. Alarms, requests and tasks can be sent to any individual in the care ecosystem, or to a group. CareBuilder makes use of multiple communication channels to ensure caregivers are always connected e.g. Apps, email, SMS, Interactive Voice Response.
Caregivers have all the information and tools they need to Act and help the care receiver.
It’s also possible to Act from a distance with the CareBuilder platform e.g. assessing a situation and giving advice to four eyes controls of medicine intake and delivering online instructions.
All information is continuously synchronised and used to manage backlog, resources, productivity, response times and quality of care.
Additionally, this information is transferred to the organisation’s systems for managing declarations to insurers or local authorities, charging to customers, and staff payroll. Caregivers never need to enter the same information twice in different systems!
Evaluate the TMcare cycle with stakeholders to continually improve systems, services, processes and quality.
CareBuilder offers an intuitive drag-and-drop environment for caregivers and operating managers, which enables them to easily change measurement triggers, triage and escalation protocols.