Solutions for better care, enhanced safety and independent living.

CareBuilder’s Care Management Portal is an intuitive, drag & drop environment for senior care staff, operating and innovation managers.



Services in CareBuilder are defined as response packages or tasks, which may be performed by a system (e.g. automatically initiating the heart rate monitor following the detection of a fall) or by a caregiver (e.g. responding to an alert). In CareBuilder, services may be triggered in any number of ways, e.g.:

  • A patient or caregiver pressing on a button for help, setting off a motion detector, requesting a cup of water, failing to take their medication on time or not logging in on time for work

  • A trigger from a safety device such as a fire / smoke detector or the doorbell

  • A reading from an e-Health or another care device

  • A low battery or an off-line reading from an IoT device


Triage protocols define who will be asked to respond to a service request. It also defines how long the CareBuilder platform will wait for a response from the caregiver(s) before escalating the alert or task. Care managers using CareBuilder’s CMS have enormous flexibility to define triage & escalation protocols that can be specific to one patient or a group of patients, to one or more locations, or to a time of day or certain days of the week.

Because changing triage & escalation protocols within CareBuilder’s drag & drop CMS is so easy, care managers use it to adapt quickly to changing circumstances or to new insights.


Care managers use CareBuilder’s Content Management System to enable and push content for caregivers and their customers. This can be personalised content relevant to a single customer or content packages for a group. The CareBuilder Care Management System an intuitive, drag-and-drop environment, which requires no IT skills to operate.

  • Training materials, procedural policy updates, task-related instructions pushed to caregivers

  • Push content for care clients including therapy videos, procedure instructions, medication guides

  • Entertainment & online content e.g. links to Internet sites, YouTube channels, films, online radio channels

  • Shared content e.g. family photos and videos, emails or other documents


Devices already integrated into the CareBuilder platform cover a wide range of care needs, communication protocols and applications:

  • Safety devices (fire and smoke detectors, intercom, electronic door locks)

  • Smart home devices (climate control, highly-adaptable kitchen tops and furniture, automated or remote-controlled lighting, blinds and doors)

  • Care devices (care phones, pull-cords, pendants, GSM alarms, bed sensors, motion, fall and epilepsy detection devices , moisture detectors and wander detection for patients with dementia)

  • e-Health monitoring devices (heart rate monitor and measurement devices for blood pressure, glucose, temperature, etc.)

  • Communication devices (smartphones, tablets, PCs, smart watches)

  • NFC tags – used by caregivers in combination with their Caregiver App  and smartphone for e.g. logging in/out, checking in on arrival at the patient’s location, or for signing off tasks on completion


  • User & account data

  • User role(s) (the permissions and access to data of the user)

  • Customer content & service package authorisations (e.g. access to the internet)

  • User contact details

  • Customer documents

  • Customer social & care ecosystem

  • Customer IoT devices

  • Customer preferences

  • Customer monitoring & privacy settings

  • Customisable tabs & forms

  • SEPA direct debit authorisations & payments