Solutions for better care, enhanced safety and independent living.

With the Call Centre Portal you can deliver quick and efficient assistance, leveraging all the smart devices and solutions integrated to the CareBuilder platform. Maintain complete oversight and unprecedented control over care & support processes.


Deliver service & alert response

  • Communicate with and provide remote support to customers and caregivers via video, voice, email and text

  • Control smart devices remotely (control domotics systems, take measurements from eHealth devices)

  • Push content  e.g. instructions, reports, physiotherapy videos etc

  • Plan appointments and schedule reminders for patients and caregivers

  • Locate patients, colleagues and other resources on a map or in a building and get directions

  • View customer planned care, information, history, documents, assigned devices and social ecosystem

  • Take notes and/or record video calls for customer dossiers and audit trail

Manage Alerts & Requests

  • View a live, real-time dashboard with incoming alerts & requests and planned care tasks, along with relevant information e.g. time and nature of alert, location, status, responsible

  • Assign alerts & tasks to the nearest available resource on a map or in a building – the system automatically notifies the responsible resource and escalates in case there is no response

  • Review/play back recorded emergency response video and voice calls (authorised staff)

  • Publish available time slots for appointments that customers can book from Client Portal

  • Generate real time custom reports & charts e.g. domotics on/offline monitoring, staff productivity, alerts & requests by current status

Manage Field Staff / Lone Workers

  • View detailed real-time and historic activity reports and actively monitor and manage productivity, response times, punctuality and quality of service

  • Find colleagues on duty, available & logged in on any given department, floor, building or area and/or with specific roles

  • Push content to field staff e.g. task-related instructions, training materials, policies

  • (Re)assign staff to another location to ensure appropriate coverage e.g. during lunch or when assistance is required elsewhere

  • Import & export staff rosters, activity reports e.g. for payroll and cost declarations (via CareBuilder API, Excel or PDF reports)